Terms and Conditions
1. Purpose and general information
These terms and conditions govern the use of the website HineTitana.com (hereinafter "the Website"), of which (hereinafter THE COMPANY) is the owner.
Through the Website, THE COMPANY provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, individuals wishing to benefit from its services must have the status of "Customer," which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. Customer status implies acceptance of the terms and conditions and the privacy policy in the version published at the time of accessing the Website.
In any case, there are pages of the Website accessible to individuals or legal entities who do not register or initiate a product purchase (hereinafter "Users"). In this regard, Users who access these parts of the Website agree to be bound by these terms and conditions, to the extent applicable.
THE COMPANY wishes to inform its Clients and Users that it is exclusively intended for an audience over 18 years of age. If you are under 18 years of age, you must leave the Website immediately.
2. Contact
For any questions, queries, or suggestions, please send us your comments by email to: info@hinetitana.com
3. Product information
The descriptions and images of the products displayed on the Website are based on information provided by THE COMPANY's suppliers. However, the information given about each product, as well as any photographs or videos relating to them, and the trade names, trademarks, or distinctive signs of any kind contained on THE COMPANY's website, are displayed on the Website for guidance purposes only.
The products displayed on the Website must never be used in illegal or fraudulent activities, and must not be used for commercial purposes without the appropriate prior authorizations and permits. THE COMPANY is not responsible under any circumstances for the use that Users and Customers may make of the products.
4. Prices
All product prices indicated on the website include VAT, duties, and other applicable taxes. These prices include the costs corresponding to the international shipping of the products.
5. Availability
In the event that the product is unavailable after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to lack of availability does not entitle the Customer to cancel the entire order. If, as a result of this cancellation, the Customer wishes to return the delivered product, they must follow the provisions set forth in the Returns section.
6. Security
THE COMPANY uses the highest security measures commercially available in the industry. Furthermore, the payment process operates on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted, ensuring that it is only intelligible to the Client's computer and the Website's computer. Thus, using the SSL protocol guarantees:
That the Client is communicating their data to THE COMPANY's server center and not to any other computer attempting to impersonate them.
That data is transmitted encrypted between the Client and THE COMPANY's server center, preventing it from being read or manipulated by third parties.
7. Order Formalization
Once the order has been formalized, that is, with the acceptance of the terms and conditions, the privacy policy, and confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase.
8. Delivery Times, Place of Delivery, and Losses
I. Product Delivery
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form. In order to optimize delivery, we ask the Customer to provide an address where the order can be delivered during normal business hours.
THE COMPANY shall not be liable for errors in delivery when the delivery address entered by the Customer on the order form is incorrect or has been omitted.
THE COMPANY informs the Customer that a single order may be divided into multiple deliveries.
Each delivery is considered complete from the moment the shipping company makes the product available to the Customer, as verified by the shipping company's control system.
II. Delivery Information, Missing Deliveries, and Loss
If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. As part of the courier delivery service, THE COMPANY contracts a series of follow-up actions to ensure delivery is successful. The logistics company will make two delivery attempts, with notifications in case the Customer is not available at the time of delivery.
If the reason for non-delivery is a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range between one and three weeks.
III. Diligence in Delivery
The Customer must check the condition of the package with the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomalies they may detect in the packaging. If, after inspecting the product, the Customer detects any incidents such as dents, breakage, signs of having been opened, or any damage caused by shipping, they agree to notify THE COMPANY by email within 48 hours of receiving the package.
9. Intellectual and Industrial Property
THE COMPANY holds all rights to the content, design, and source code of this website and, in particular, but not limited to, the photographs, images, text, logos, designs, trademarks, trade names, and data included on the website.
Customers and Users are advised that these rights are protected by current international legislation regarding intellectual and industrial property.
Furthermore, and without prejudice to the foregoing, the content of this website is also considered computer software, and therefore, all current European Community regulations on the matter also apply to it.
Any reproduction of this Website, or any of its contents, in whole or in part, is expressly prohibited without the express written permission of THE COMPANY.
Likewise, any copying, reproduction, adaptation, modification, distribution, commercialization, public communication, and/or any other action that constitutes a violation of current European and/or international intellectual and/or industrial property regulations, as well as any use of the Website's contents without the prior express written authorization of THE COMPANY, is strictly prohibited.
THE COMPANY informs that it does not grant any implicit license or authorization regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the content included on the Website.
The use of the contents of the website domain is only authorized for informational and service purposes, provided that the source is cited or referenced. The user is solely responsible for any misuse thereof.
10. Access to and Use of the Website. Our Content
Clients and Users are fully responsible for their conduct when accessing the information on the Website, while browsing it, and after accessing it.
As a result of the foregoing, Clients and Users are solely responsible to THE COMPANY and third parties for any consequences that may arise from the use, for illegal purposes or effects or contrary to this document, of any content on the Website, whether or not created by THE COMPANY, published or not under its official name. This also applies to any consequences that may arise from any use that is contrary to the content of this document and that is harmful to the interests or rights of third parties, or that in any way may damage, disable, or impair the Website or its services or prevent normal enjoyment by other Users.
THE COMPANY reserves the right to update the content whenever it deems appropriate, as well as to delete, limit, or prevent access to it, temporarily or permanently, and to deny access to the Website to Clients and Users who misuse the content and/or violate any of the conditions set forth in this document.
THE COMPANY informs that it does not guarantee:
That access to the Website and/or the linked Websites will be uninterrupted or error-free.
That the content or software that Clients and Users access through the Website or the linked Websites does not contain any errors, computer viruses, or other elements in the content that could alter their system or the electronic documents and files stored on their computer system or cause any other type of damage.
The use that Clients and Users may make of the information or content of this Website or the linked Websites for their personal purposes.
The information contained on this website should be considered by Clients and Users as informative and informative, both in relation to its purpose and its effects. Therefore, THE COMPANY does not guarantee the accuracy of the information contained on this website and, therefore, assumes no liability for any potential harm or inconvenience to Users that may arise from any inaccuracies on the website.
11. Our Liability
THE COMPANY assumes no liability arising from, but not limited to:
The use that Clients or Users may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the content of the website or of third parties.
Any damages to Clients or Users caused by the normal or abnormal functioning of search tools, the organization or location of content and/or access to the Website, and, in general, any errors or problems arising in the development or implementation of the technical elements provided by the Website or a program to the User.
The content of those pages that Clients or Users may access from links included on the Website, whether authorized or not.
The acts or omissions of third parties, regardless of whether these third parties may be contractually bound to THE COMPANY.
Regarding access by minors to the content included on the Website, it is the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install any Internet usage control tools in order to prevent (i) access to materials or content unsuitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
Regarding communications or dialogues during debates, forums, chats, and virtual communities organized through or around the Website and/or linked websites, it shall not be liable, therefore, for any damages or losses suffered by individual and/or collective Clients or Users as a result of such communications and/or dialogues.
THE COMPANY shall not be liable under any circumstances for the following:
Errors or delays in the Customer's access to the Website when entering their data on the order form, slowness or inability of recipients to receive the order confirmation, or any anomaly that may arise when these incidents are due to internet problems, acts of God or force majeure, or any other unforeseen contingency beyond the control of THE COMPANY.
Failures or incidents that may occur in communications, deletions, or incomplete transmissions, such that the website services cannot be guaranteed to be constantly operational.
Errors or damages caused to the website due to inefficient or bad-faith use of the service by the Customer.
The inoperability or problems with the email address provided by the Customer for sending the order confirmation.
In any case, THE COMPANY undertakes to resolve any problems that may arise and to offer all necessary support to the Client to reach a prompt and satisfactory resolution to the incident.
Furthermore, THE COMPANY has the right to carry out promotional campaigns for defined periods of time to encourage the registration of new members to its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them with due notice, or exclude any of the participants from the promotion if it detects any anomaly, abuse, or unethical behavior in their participation.
12. Modification of the Conditions of Use
THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends that the Client read them carefully each time they access the Website.
Customers and Users will always have these Conditions of Use visible and freely accessible for any queries they may have. In any case, acceptance of the Terms of Use will be a prior and essential step to the purchase of any product available through the Website.
13. Data Privacy Policy
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data (LOPD) and its implementing regulations, the website owner, in compliance with the provisions of Articles 5 and 6 of the LOPD, informs all website users who provide or intend to provide their personal data that such data will be incorporated into an automated file duly registered with the Spanish Data Protection Agency.
By checking the box, users expressly, freely, and unequivocally agree that their personal data may be processed by the provider for the following purposes:
Sending commercial advertising communications by email, fax, SMS, MMS, social media, or any other electronic or physical means, present or future, that enables commercial communications if authorized by the customer. These commercial communications will be related to products or services offered by THE COMPANY, as well as by collaborators or partners with whom the COMPANY has entered into a commercial promotion agreement among its customers. In this case, third parties will never have access to personal data. In all cases, commercial communications will be carried out by the provider and will relate to products and services related to the provider's sector.
Conducting statistical studies.
Processing orders, requests, or any type of request made by the user through any of the contact methods made available to the user on the company's website.
Send the website newsletter.
The provider expressly informs and guarantees users that their personal data will not be transferred to third-party companies under any circumstances, and that whenever any transfer of personal data is to be made, the express, informed, and unequivocal consent of the data subjects will be requested beforehand.
All data requested through the website is mandatory, as it is necessary to provide an optimal service to the user. If not all data is provided, the provider cannot guarantee that the information and services provided will be fully tailored to the user's needs.
The provider guarantees the user the right to access, rectification, erasure, information, and objection, in accordance with current legislation. Therefore, in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data (LOPD), users may exercise their rights by sending an express request from the email address they used to register to info@hinetitana.com.
Likewise, users may unsubscribe from any of the subscription services provided by clicking on the customer area.
Likewise, the provider has adopted all necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration, and/or access by unauthorized third parties.
14. Use of Cookies and Activity Files
The provider, on its own behalf or through a third party contracted to provide measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser by a web server to record the user's browsing activity.
The cookies used by the website are only associated with an anonymous user and their computer, and do not provide the user's personal data.
Through the use of cookies, the server hosting the website can recognize the user's web browser. This makes browsing easier, allowing, for example, access for previously registered users and access to areas, services, promotions, or contests reserved exclusively for them without having to register on each visit. They are also used to measure audience and traffic parameters, and monitor progress and the number of entries.
The user has the option of configuring their browser to be notified of the receipt of cookies and to prevent their installation on their device. Please consult your browser's instructions and manual for more information.
To use the website, it is not necessary for the user to allow the installation of cookies sent by the website or the third party acting on its behalf, although it may be necessary for the user to log in to each of the services whose provision requires prior registration or "Login."
The cookies used on this website are, in all cases, temporary and intended solely to make subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.
15. Use of Cookies
We use our own and third-party cookies to improve our services and show you advertising related to your preferences by analyzing your browsing habits. By continuing to browse, we consider that you accept their use. Some cookies on this site are essential, and the site will not function as expected without them. These cookies are set when you submit a form, access, or interact with the site.
We also use non-essential cookies to anonymously track visitors or improve your experience on the site. If you do not agree with this, you can use your web browser settings to reject cookies, both ours and those of third parties.
What are cookies?
A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about a user's browsing habits or their device.
